At VASERCO S. de R.L. de C.V., we are committed to ensuring the quality and safety of our organic and conventional products by complying with applicable customer, legal, and regulatory requirements, as well as the current certification schemes adopted by the organization.

We promote the continuous improvement of our manufacturing processes by relying on the organization's values, market changes, communication, and execution.

OBJECTIVES:

1. Compliance with product quality and safety (Monthly)
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3. Objective: Maintain a ≥ 97% compliance rate in the results of quality and safety analyses of organic and conventional products, according to internal and regulatory criteria, during the year 2026.
4. Indicator: % of compliant batches = (Compliant batches / Evaluated batches) x 100
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6. Competence and training of personnel (Annual)
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8. Objective: Train 100% of operational and administrative personnel on quality, safety, and legal compliance topics, with at least 8 hours of annual training per employee, during 2026.
9. Indicator: % of trained personnel = (Trained personnel / Total personnel) x 100
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11. Customer satisfaction (Semiannual)
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13. Objective: Achieve and maintain a customer satisfaction index ≥ 95% measured through surveys and complaint analysis, during the year 2026.
14. Indicator: Satisfaction index (%) = (Score obtained / Maximum score) x 100
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16. Supplier management (Semiannual)
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18. Objective: Evaluate and maintain ≥ 95% of the approved critical suppliers, according to the quality, safety, and legal compliance criteria established by VASERCO, during 2026.
19. Indicator: % of approved suppliers = (Approved suppliers / Evaluated suppliers) x 100
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21. OEE Objective (Monthly)
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23. Objective: Achieve and maintain an average OEE ≥ 75% in the critical production equipment, through monitoring of availability, performance, and quality, during the year 2026.
24. Indicator: OEE (%) = Availability x Performance x Quality
25. Where:
26. Availability: Operating time / Scheduled time
27. Performance: Actual production / Theoretical production
28. Quality: Conforming product / Actual product
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30. Compliance with the commercial budget
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32. Objective: Comply ≥ 98% with the plan by territory, segment, and SKU
33. Indicator:
34. (Actual sales by territory / Estimated sales by territory) x 100
35. (Actual sales by segment / Estimated sales by segment) x 100
36. (Actual sales by SKU / Estimated sales by SKU) x 100